Shipping policy

  1. Welcome Statement Thank you for shopping with NOVA TRADE COLLECTIVE LLC. We are committed to delivering your consumer electronics accurately, securely packaged, and within a reasonable timeframe. Our team works diligently to prepare each electronic order carefully before dispatch.
  2. Order Processing Time All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays through our support channel.
  3. Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times: Standard Shipping: 15 business days. Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays. We cannot guarantee exact arrival dates as these factors lie outside our direct control.
  4. Shipment Confirmation and Order Tracking Once your order has shipped, you will receive a shipment confirmation email containing your unique tracking information. Tracking details typically become available within 24-48 hours after shipment. If your tracking status remains unchanged after this window, you may reach out to our support team for assistance.
  5. Incorrect Address Disclaimer Please ensure that your shipping address is accurate and complete at checkout. NOVA TRADE COLLECTIVE LLC is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to address-related issues, reshipping fees may be charged for a new delivery attempt.
  6. Lost or Damaged Packages Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. Damaged Items: If your consumer electronics arrive damaged upon receipt, please contact us within 48 hours of delivery and provide clear photos of the damaged items and outer packaging. We will review the case thoroughly and work to resolve the issue as quickly as possible.
  7. Electronics Usage and Handling Notice All consumer electronic devices should be operated, powered, and maintained following the user guidelines supplied with each unit. NOVA TRADE COLLECTIVE LLC is not responsible for damage caused by incorrect power input, unauthorized disassembly, rough handling, or improper use of the products.
  8. International Shipping, Customs Notice & Contact Information For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. If you have any questions regarding this Shipping Policy, please contact us:
    Trade Name: NOVA TRADE COLLECTIVE LLC
    Email: support@caldrionics.com
    Business address: 3044 Wavecrest Way, Lexington KY 40509, United States
    Phone Number: +1 9377669301